Your Account Codes

Whenever you call MoneyLine—unless you're just calling to change your password—you'll be asked at some point to enter the type of account you're calling about. Every type of account we have has been assigned a code that you can enter at that point, a code that, on your statement, begins with a letter: “S” for savings and checking accouts, “I” for certificate (investment) accounts and “L” for loan accounts. In the codes listed in the right-hand column below, however, “S” is used for “7”, “I” for “4” and “L” for “5,” since those are the corresponding numbers on a telephone keypad. We've included the codes for some of the most common types of accounts. For a type of account not shown here, check your statement.

If you have more than one of any type of loan (new vehicle, signature, etc.), the second loan is the same “L” number plus “.1” or “.2”, etc. A second new vehicle loan would be L1.1; a second signature loan would be L16.1. Use the zero to represent the period. In these examples, the audio response code would be 5101 for a second new vehicle loan and 51601 for a second signature loan.

A Few Reminders

• Always press the pound key (#) after you have entered the requested information.
• Use the “*” key to exit a menu or to end your call.
• When entering an amount, enter it in dollars and cents without a decimal point.
• When you are in a menu, if you know the required digit for your selection, you can press it at any time; you do not need to listen to the entire menu.

How to Use MoneyLine, Step by Step

Step 1 - Dial 800-445-5513 or 301-????

Step 2 - Select Language:
1 For English       2 For Spanish

Step 3 - Enter Your Member (Account) Number followed by the pound sign (#). Enter your Personal Identification Number (PIN) followed by the pound sign.

If you do not have a PIN, you will be asked to enter your Social Security Number (followed by the pound sign). Then you can enter your desired password, which must be between 4 and 10 digits and cannot begin with zero (0). You will be asked to enter it a second time for verification. You do not need to complete an application to access audio response.

You Are Now Connected to the Main Menu

1 Inquiries

1 For Specific Account Information
2 For Account Balances

1 All account balances
2 Savings and checking account balances
3 Loan balances
4 Certificate balances
5 Exit this menu

3 Cleared Checks, Deposits and Withdrawals Information

1 Cleared check information
2 Deposits made
3 Withdrawals made
4 Specific check information (inquire if specific check has cleared)
5 All transaction history
6 Exit this menu

4 Interest and Dividend Information

1 Interest/dividends paid this year
2 Date/amount of last dividend paid
3 Interest/dividends paid last year
4 Exit this menu

5 Loan Information

1 Loan information (balance, payment, next due date, interest rate, etc.)
2 Loan payoff information
3 Exit this menu

6 Tax Information

1 Interest/dividends and tax withholding this year
2 Interest/dividends and tax withholding last year
3 Exit this menu

2 To Transfer Funds to Another Account

3 To Request a Withdrawal Check for Yourself

4 Other Services

1 To change your password
2 To estimate a loan payment
3 To stop payment on one or more checks
4 To exit this menu

5 To Enter a Different Member Number

* To End Your Call